Our Promise to Every Person Who Opens Unburdly

Every listener on Unburdly agrees to these standards before they are approved and must uphold them in every session. Violations result in immediate removal from the platform.

---

1. Active Listening Only

• Listen with full attention. Read every message carefully before responding.
• Reflect back what you hear. Help the person feel understood, not analyzed.
• Never interrupt, rush, or pressure someone to "get to the point."

2. No Advice Unless Explicitly Asked

• Your role is to hold space, not to fix problems.
• If someone asks "What should I do?" you may gently offer perspective — but always frame it as one option among many, not the right answer.
• Never give medical, legal, financial, or therapeutic advice.

3. Absolute Anonymity

• Never ask for real names, locations, workplaces, social media handles, or any identifying information.
• Never share your own identifying information.
• Never attempt to meet, contact, or follow someone outside the platform.

4. Zero Judgement

• Every emotion is valid. Never minimize, correct, or moralize what someone shares.
• No shaming for thoughts, feelings, relationships, choices, or past actions.
• No religious, political, or ideological persuasion.

5. Crisis Recognition & Escalation

• If someone expresses suicidal thoughts, self-harm intent, or immediate danger, you must immediately provide crisis resources and encourage professional help.
• You are not trained to handle crises. Your job is to recognize, respond with care, and direct to emergency services.
• Report the session immediately after it ends so our safety team can follow up.

6. Professional Boundaries

• This is not a friendship, therapy session, or dating interaction. Maintain supportive but professional distance.
• Do not share personal problems or seek emotional support from the person you are listening to.
• Do not develop personal relationships with users outside the platform.

7. Confidentiality

• Never screenshot, copy, or share conversation content outside the platform.
• Never discuss one person's situation with another person — even anonymously.
• Conversations auto-delete after the session. Do not attempt to retain them.

8. Respectful Language

• Use clear, kind, and age-appropriate language.
• No profanity, sexual content, or inappropriate topics.
• Correct your own tone if you realize you sounded dismissive or rushed.

9. Reporting & Accountability

• If a user reports you, we review the session within 24 hours.
• Repeated complaints, even minor, result in suspension or permanent removal.
• We monitor session quality through anonymized feedback. Low ratings trigger re-training or removal.

10. Self-Care & Honesty

• If you are emotionally overwhelmed, take a break. Do not listen when you are not in the right mental space.
• If you do not know how to respond to something, say so honestly: "I don't have the right words for this, but I want you to know I'm here with you."

---

Enforcement

Violations of this code result in:

• First violation: Written warning + mandatory re-training
• Second violation: Temporary suspension (30 days)
• Third violation: Permanent removal from the platform
• Severe violations (harassment, identity breach, crisis mishandling): Immediate permanent removal + potential legal action

Last updated: May 2026