How Unburdly Protects You

This document explains our safety systems, reporting processes, and what happens when something goes wrong. Transparency about safety is non-negotiable for a platform built on emotional vulnerability.

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1. Listener Screening

Before anyone can listen on Unburdly, they must complete:

• Identity verification — Government ID check (stored encrypted, never shared)
• Background check — Criminal record screening for violence, harassment, or exploitation
• Active listening training — 4-hour certified course on empathetic response, boundaries, and crisis recognition
• Code of conduct agreement — Digital signature confirming they have read, understood, and agree to uphold all standards
• Mock session evaluation — Supervised practice conversation with feedback before going live

2. Conversation Privacy Architecture

• No persistent storage: Chat messages exist only in temporary memory during the active session. When the session ends, messages are permanently deleted. We do not store conversation history in any database.
• No identity linkage: Your session ID is randomly generated and not linked to any personal data. Even we cannot identify who participated in a specific past session.
• Encrypted transmission: All messages are sent over TLS 1.3 encrypted connections.
• No third-party access: We do not share conversation data with advertisers, analytics companies, or external partners.

3. Real-Time Safety Monitoring

• Automated keyword alerts: Our system flags crisis-related keywords (suicide, self-harm, immediate danger) to prompt listeners to provide emergency resources.
• Session pattern detection: Unusual patterns (listener asking for personal info, user expressing distress without listener responding appropriately) trigger automatic review.
• Random quality audits: A small percentage of active sessions are anonymously monitored by senior listeners for quality assurance. No personal content is recorded — only listener behavior is evaluated.

4. Report & Block System

If anything feels wrong during a conversation:

• Click the Report button in the chat interface
• Select the issue: inappropriate behavior, pressure for personal info, advice when not wanted, unprofessional tone, or other
• Add optional details
• The session is immediately flagged for review

What happens next:

• Report received instantly by our safety team
• Review within 24 hours (often within 2 hours during active periods)
• If the report is validated, the listener is suspended pending investigation
• You receive an email update on the outcome (if you provided a contact — otherwise, the action is still taken)
• Severe violations result in immediate permanent ban of the listener

5. Block Function

• You can block any listener at any time during or after a session
• Blocked listeners will never be matched with you again
• Blocking is anonymous — the listener is not notified

6. Crisis Handling Protocol

Unburdly is not a crisis service. If you or someone you know is in immediate danger, please contact:

• AASRA: 91-22-2754-6669
• iCall: 9152987821
• Snehi: 1860-266-2345
• Emergency: 112

What our listeners do in a crisis:

• Recognize crisis signals through training
• Respond with care and validation
• Immediately share the above emergency resources
• Encourage you to contact professional help
• Report the session so our team can follow up with additional resources
• Never attempt to handle the crisis alone or provide clinical intervention

7. Data Breach Response

In the unlikely event of a data breach:

• We will notify all affected users within 72 hours
• We will publish a public incident report detailing what happened and what was affected
• We will engage third-party security auditors to prevent recurrence
• Given our no-storage architecture, the impact of any breach is structurally limited

8. Appeals & Transparency

• If you are a listener and believe a report was made in error, you may appeal within 7 days
• All safety decisions are logged and auditable
• We publish quarterly safety transparency reports: number of reports, actions taken, average response time

9. Contact the Safety Team

For urgent safety concerns, reports, or questions about this framework:

• Email: support@unburdly.com
• Response time: Within 4 hours for urgent matters, 24 hours for general inquiries

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This framework is reviewed and updated quarterly. Last updated: May 2026